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Business: Listen To Your Customers.
Topic Started: Dec 7 2005, 07:30 PM (482 Views)
mr penguin
Sponsored by Flybe.com
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sam jordan
Dec 8 2005, 07:14 AM
There is no one in particular to blame,

I agree with everything you said, but I don't get how you come to the conclusion that no one in particular is to blame.

Do you mean that no one at BCFC is responsible for customer satisfaction ????

I work with many big brand names who put huge effort into finding their most loyal customers & then developing a relationship with them. It should be like shooting fish in a barrel for Blues to do that.
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struway
Olivier Tebily
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Sam, if you don't mind me asking, what's made you change your mind?

Only a few months ago you were insistent on this forum that the board, commercial side etc, were beyond criticism and doing their absolute best for the club and what was good for the PLC was good for everyone. (OK, I exaggerate slightly). Now you're almost more critical than I am.

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sam jordan
Unregistered

mr penguin
Dec 8 2005, 09:34 AM
sam jordan
Dec 8 2005, 07:14 AM
There is no one in particular to blame,

I agree with everything you said, but I don't get how you come to the conclusion that no one in particular is to blame.

Do you mean that no one at BCFC is responsible for customer satisfaction ????

I work with many big brand names who put huge effort into finding their most loyal customers & then developing a relationship with them. It should be like shooting fish in a barrel for Blues to do that.

i think you took one sentence of my large post out of context, I was trying to suggest that it is NOT one individual that can be blamed, I feel they, BCFC plc, have taken eye off the "customer service", probably by fault and not design, and found they are in a hole, it is not the ticket office staff, or the commercial dept staff, but a "holistic" thing, it just seems to have dropped off the priority list this season, probably because we all expected us to be doing well, and new stadium plans, and wave of optimism, then the results went wrong, gates figures down, just feel that all caught them unaware..... u can say it was CEO fault, etc, but feel they believed life was ok... From what Perry Deakin suggested yesterday they are looking at "it" - being customer service,

So the team and customer service are top priorites again....
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fatlad
Malcom Page
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they need to sort out whatever the problem is and quickly as there are too many fans getting disgruntled! <_<
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sam jordan
Unregistered

fatlad
Dec 8 2005, 09:54 AM
they need to sort out whatever the problem is and quickly as there are too many fans getting disgruntled! <_<

yes i think they are at last waking up to these facts.
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richinio
Garry Pendrey
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dave c/brom
Dec 7 2005, 10:55 PM
Bluediver
Dec 7 2005, 11:19 PM
dave c/brom
Dec 7 2005, 10:13 PM
i got a buisiness and plenty of customers and you cant please the all of them all of the time if the customers arent happy there  free to try elsewhere

Ahh, the Gerald Ratner approach. :D

actually ratner told the world his goods were crap i didnt say anything like that


David Sullivan has also taken the Gerald Ratner approach.

I quote... 'It's been like a morgue at St Andrews and I can understand why'.

Are you able to re-jig your argument to suit that statement????

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sam jordan
Unregistered

I think comparing a chairman who is unhappy with a team to a chairman knocking his own products is slightly different...

Ratner was mocking his customers for buying rubbish, whereas sullivan is knocking the "product", BUT wants the product to improve.

how he can influence that is limited to a 11 men on a field of sport, and the people he employs to make it happen, but also the customer "experience".

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